We offer a 7-day change-of-mind return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at support@alynhaus.com.au.
If your return request is approved, we will provide return instructions and the appropriate return address. Returns must be requested and approved before any items are sent back. Items returned without prior approval will not be accepted.
Return Shipping and Fees
- All return shipping costs are the responsibility of the customer and will not be reimbursed
- We do not provide prepaid return labels
- The return address will only be provided after the return request is approved
- Original shipping costs are non-refundable
- A restocking fee of 10% of the original purchase price will be deducted from all approved returns
We recommend using a trackable shipping service, as Alyn Haus is not responsible for returns lost in transit.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. You must provide photographic evidence along with your order details so that we can assess and resolve the issue.
Where a return is approved due to a confirmed fault, damage, or incorrect item, the customer will not be charged return shipping costs or a restocking fee.
Exceptions / Non-Returnable Items
All items purchased on sale are final and are not eligible for return.
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, you should return the original item (subject to approval) and place a new order separately.
Refunds
If approved, your refund will be processed to your original payment method. The refund amount will be reduced by any applicable return shipping costs and the 10% restocking fee. Please allow up to 10 business days for the refund to be processed. Additional time may be required by your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact support@alynhaus.com.au.
