We answer emails in the order they arrive and aim to reply within one business day, Monday to Friday. Write to hello@alynhaus.com.au with your order number if you have one and we will come back to you as quickly as we can.

If you mainly want to walk under a sit-stand desk, the Slim Under-Desk Walking Pad is the simplest choice. If the pad has to disappear between sessions, the Foldable Walking Pad Treadmill folds in half and stands in a wardrobe. If you want a gentle climb without a handrail, the Under-Desk Incline Walking Pad lifts through twelve levels of incline. If you also want to jog or run, choose one of the handrail models: the 2-in-1 Walking Pad Treadmill with Handrail runs to 14 km/h, and the flagship Incline Walking Pad Treadmill with Handrail adds incline and runs to 16 km/h.

Yes. Standard delivery is free on every order, Australia-wide, with no minimum spend. At checkout you can also choose Premium Insured Delivery for a flat AUD $2.95. We currently ship within Australia only.

Orders are processed within 1 to 3 business days and dispatched from warehouses within Australia. Once dispatched, delivery typically takes 3 to 10 business days depending on your location, with metro areas at the faster end and regional or remote addresses at the slower end. Delivery times are estimates and can stretch during peak periods.

Orders are often packed within 24 hours, so address changes are not always possible. If you notice an error, email us as soon as you can with your name and order number and we will do our best to update the parcel before it leaves the warehouse. Once an order is in transit we are unable to redirect it.

Most orders arrive in a single delivery. If you order more than one product, items may ship separately and arrive a day or two apart, because the walking pads, treadmills and bench travel as bulky freight. Each dispatch has its own tracking email.

You will receive an email with a tracking link as soon as your order is dispatched. If the tracking has not updated for several business days, or shows delivered when nothing has arrived, contact us with your order number and we will follow it up with the carrier for you.

Yes. The walking pads and treadmills arrive assembled; unbox, plug in and walk. The Foldable Flat Weight Bench also arrives assembled and simply unfolds. The hex dumbbells are ready to use straight from the box.

Please inspect your order on arrival and contact us immediately at hello@alynhaus.com.au with your order number and photographs of the item and packaging. Where a fault, damage or incorrect item is confirmed, we will replace or refund it at no cost to you, with no return shipping charge and no restocking fee.

We offer a 7-day change-of-mind return policy, counted from the day you receive your item. The product must be unused, in its original packaging, and returns must be requested and approved by email before anything is sent back. Return shipping is at the customer's cost, original shipping is non-refundable, and a 10% restocking fee applies to approved change-of-mind returns. Sale items are final. The full terms are in our Refund Policy.

We do not offer direct exchanges. If you would like a different product or colour, return the original item under our returns policy and place a new order for the piece you want.

Yes. Each product is covered by a manufacturer's warranty, and the warranty term is listed in the specifications on every product page. If something goes wrong, email us with your order number and a description of the issue and we will guide you through the claim.

Yes. Checkout is encrypted with SSL and processed by Shopify. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Your card details are never stored on our servers.

If an item in your order is unexpectedly out of stock, we will email you with the expected dispatch date. If it cannot be dispatched within two weeks, we will refund that item in full to your original payment method.